Customer Service Co-Ordinator - Tyrone

£25-30K - HR & Support
Ref: 5000 Date Posted: Friday 06 Jan 2023
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Customer Service Co-Ordinator         Co. Tyrone             £25-30K

INFORM3 are recruiting for a Customer Services Co-Ordinator for our client based in County Tyrone. This is a great opportunity for an enthusiastic individual wishing to progress in their career.

This role will suit someone who has an understanding of all aspects of building strong relationships with customers and ensuring that interacting with customers provides sales, planning and production.

They offer excellent salary and benefit packages as well as training and opportunities for progression on the job to help further enhance your skills and knowledge. This role will be Monday to Friday with a 2pm finish on Fridays.

Roles & Responsibilities Include:

  • Liaise with customers and build strong customer relationships.
  • Managing and building relationships with multiple customers simultaneously.
  • Support existing customers with product, account and billing queries as well as new customers.
  • Get customer approval and sign off specs and drawings prior to scheduling when necessary.
  • Collect and report customer feedback and other customer success metrics to the Head of Customer Success
  • Product: you are the internal voice of our client and will engage with the product team to feedback every single problem or improvement that we could implement to improve customer satisfaction.
  • Reporting on Customer KPI’s to improve customer experience.
  • Organise customer on-site visits as and when required.
  • To identify problems with Customer orders and elevate if necessary to Contracts Manager.

Skills & Experience Required:

  • Degree or Equivalent in Business Commercial or Manufacturing.
  • Sound understanding of MS Office/Customer Service.
  • Customer relations preferable.
  • Knowledge and understanding of MRP Software.
  • Excellent Verbal and Non-Verbal Communication.
  • Ability to organise and prioritise workload.

There are also excellent benefit packages such as Health Cover, Pension Schemes and also professional development opportunities within the company.

If you feel this is an opportunity that interests you, please contact Caolán for more information on 0283 089 8345.

INFORM3 Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy, please find this on our website.