Operations Manager
Location: Derby / Hybrid Working
Salary: £75,000 – £80,000
An exciting opportunity has arisen for an experienced Operations Manager to take on a newly created role within a global organisation based in Derby.
Our client is looking for a commercially astute, driven and experienced Operations Manager to provide strategic and operational leadership across multiple regions, programmes and service areas. This is a key leadership position, responsible for bringing together global teams, establishing consistent ways of working and driving operational excellence across the business.
The successful candidate will play a pivotal role in shaping how the organisation operates ensuring clear accountability, strong governance and effective collaboration between teams. You will focus on improving performance, strengthening service delivery and building an operational and scalable structure that supports continued business growth.
Key Responsibilities
- Provide leadership and direction to senior Service Delivery, Programme, Technical and Support Managers, driving accountability and high performance across their respective functions.
- Establish consistent operational processes, governance structures and performance standards across global teams.
- Set clear objectives, oversee operational budgets, monitor KPIs and ensure service delivery meets customer expectations.
- Identify operational risks, address performance challenges and drive effective solutions and improvements.
- Deliver clear management reporting on operational performance, resources, risks and improvement initiatives.
- Oversee resource planning, team development and succession planning to ensure operational resilience and future capability.
- Champion continuous improvement, identifying opportunities to increase efficiency, productivity, automation and service quality.
- Work closely with senior stakeholders to support strategic objectives, commercial performance and business growth.
Skills & Experience Required
- Significant experience in a senior Operations Management role, ideally overseeing global or multi-region teams.
- Proven track record of leading senior operational, technical and programme management teams.
- Background in IT Infrastructure, IT Services or Managed Services environments.
- Experience implementing operational frameworks, governance processes and performance improvement initiatives.
- Strong commercial awareness, including budget management, forecasting, KPIs and contractual commitments.
- Demonstrable success in improving service delivery, operational efficiency and customer satisfaction.
- Confident managing senior stakeholders and building strong relationships at executive level.
- Ability to drive accountability, challenge underperformance and lead teams through change.
- Experience in workforce planning, leadership development and resource management.
- Excellent communication, problem-solving and decision-making skills.
- Eligible for SC Clearance
Why Consider This Opportunity?
This is a fantastic opportunity to step into a newly created, high-impact leadership role where you can make a genuine difference to how a global operation is managed and developed. You will have the opportunity to influence operational strategy, improve business performance and help shape the future direction of the organisation.
Get in touch with Steve for a confidential discussion about the role and the opportunity.
INFORM3 Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy which you can find on our website.